Business Systems Relationship Manager

Legal Entity Gray Inc
ID 2025-4729
Location
US-KY-Lexington
Category
IT-Information Technology
Position Type
Full-Time

Overview

We are seeking a Business Systems Relationship Manager with strong leadership, business analysis, business process and project tracking experience (DevOps preferred) in our Lexington, Kentucky office.

 

Why Gray?

Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage, Manufacturing, Data Centers, Distribution, Commercial and Advanced Technology.

 

Founded in 1960, Gray’s robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world’s most sophisticated organizations. Still, these areas don’t define Gray—our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray.

Responsibilities

This individual serves as an ambassador by helping internal customers manage the system(s) and assists with the current processes and data analysis. The focus is on building and managing strong relationships, understanding business needs, and ensuring technology solutions are aligned with a defined set of goals.
  • Develops and enforces team standards and best practices for all relationship management activities.
  • Serves as the primary point of contact and liaison for a designated business unit.
  • Builds and maintains strong, trusted relationships with key business stakeholders to understand their goals, challenges, and technology needs.
  • Communicates IT strategies, roadmaps, and project progress to business stakeholders in a clear, non-technical manner.
  • Acts as an advocate for the business unit within the IT department, ensuring their priorities and requirements are accurately represented.
  • Manages the demand and intake of new project requests from the business unit, helping to prioritize and document needs.
  • Identifies opportunities for technology to improve business processes and achieve strategic objectives.
  • Aligns technology solutions with business needs and collaborates on the creation of business cases.
  • Researches and participates in the software community to resolve issues where answers are unknown and implement solutions.
  • Maintains knowledge of trends and developments in software providers, vendors, and technology.
  • Performs other duties as required.

Qualifications

BS/BA in Computer Science, Business, Project Management, Finance, Accounting, Marketing, Sales, or related field; or equivalent combination of education and experience, plus:
  • Minimum 8 years business systems analyst experience
  • IIBA Certification of Capability in Business Analysis or similar certification preferred
  • Technical project management and team coordination experience
  • Technically savvy with an understanding of database concepts, functional software setups, cybersecurity, and business processes
  • Must be well organized, efficient, results and detail-oriented, and able to work independently as well as a member of a team
  • Strong people skills plus the ability to interact and collaborate with all levels across the organization.
  • Strong written and verbal communication skills
  • Excellent in writing effective documentation including but not limited to requirements, process flow maps, and use cases
  • Ability to manage and prioritize multiple initiatives simultaneously
  • Effective change management skills, analytical skills & process orientation
  • Must have ability to educate their coworkers, have patience and the capability to support end-users
  • Previous experience training end-users in the use of applications and processes is preferred
  • Agile/Scrum experience preferred
The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.
 
The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Supervisory Responsibilities

  • Leads a team of Business Systems Analysts, providing guidance, mentorship, and professional development.
  • Manages the performance, career progression, and day-to-day work of all direct reports.
Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear.  They may occasionally be required to climb or balance, stoop, kneel, or crouch.  Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision.

 

Generally, normal office environment where noise level is moderate and temperature/humidity is controlled. Overtime may be required.

 

Visa Sponsorship: This role is not eligible for visa sponsorship.

 

EEO Disclaimer

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

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Location : Location

US-KY-Lexington

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